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Shipping Policy
Last updated: Jan 1, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Omaluxury Brands. As a dropshipping e‑commerce store, we partner with trusted third‑party suppliers who ship products directly to our customers.
1. Order Processing Time
- All orders are processed within 1–5 business days (excluding weekends and public holidays) after payment confirmation.
- Processing time includes order verification, quality checks, and packaging by our suppliers.
- During peak seasons, promotions, or unforeseen circumstances, processing times may be slightly longer. Customers will be notified if delays occur.
2. Shipping Time & Delivery Estimates
Because we operate a dropshipping model, shipping times may vary depending on the supplier and destination.
Estimated delivery times:
- Domestic orders: 7–21 business days
- International orders: 10–30 business days
Delivery times are estimates, not guarantees. Delays may occur due to customs clearance, carrier issues, weather conditions, or local regulations.
3. Shipping Rates
- Shipping costs are calculated at checkout and depend on the destination, product weight, and supplier location.
- We may offer free shipping on selected products or promotions.
- Any applicable shipping fees will be clearly displayed before order confirmation.
4. International Shipping & Customs
- We ship to multiple countries worldwide. Availability may vary by product.
- International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
- These charges are not included in the product price or shipping cost and are the customer’s responsibility.
- We are not responsible for delays caused by customs inspections or clearance procedures.
5. Order Tracking
- Once your order has shipped, you will receive a confirmation email with tracking information , the tracking number is located at the top of the payment receipt that was sent to your email.
- Tracking updates may take 3–7 business days to appear after shipment.
- Some suppliers may provide limited or partial tracking depending on the shipping method used.
6. Multiple Packages
- If your order contains multiple items, they may be shipped separately from different suppliers.
- You may receive multiple tracking numbers and deliveries at different times.
7. Incorrect Address & Failed Delivery
- Customers are responsible for providing accurate and complete shipping information at checkout.
- Orders returned due to incorrect or incomplete addresses may not be eligible for a refund.
- If a package is marked as delivered but not received, please contact your local carrier before reaching out to us.
8. Lost, Delayed, or Damaged Packages
- If your order is significantly delayed beyond the estimated delivery time, please contact us at info@omaluxurybrands.com.
- In cases of lost packages, we will work with the supplier and carrier to investigate.
- If your order arrives damaged, contact us within 48 hours of delivery with clear photos of the item and packaging.
9. Cancellations & Changes
- Orders can only be canceled or modified within 24 hours of purchase.
- Once an order has been processed or shipped, cancellations or changes may not be possible.
10. Returns & Refunds Related to Shipping
- Shipping fees are non‑refundable unless the error was caused by us or the supplier.
- Please refer to our Refund & Return Policy for detailed information on eligible returns and refunds.
11. Contact Information
If you have any questions about this Shipping Policy or your order, please contact us:
- Email: admin@omaluxurybrands.com
- Website: www.omaluxurybrands.com
